Let's Talk Sales

Bank Culture not Commission to Blame!

The Banking Royal Commission has brought into highlight the evil side of greed, both institutional and personal. The report stated that “Providing a service to customers was relegated to second place. Sales became all important. "

Sales is important. But only when the sale truly reflects a good decision for your customer. This has been proven in all successful small to medium businesses where the question of profit versus serving your customer's best interest is a constant. This proves that the right culture and leadership can and does overcome this obstacle.

This week I was able to comment on this on ABC Radio Melbourne with Raphael Epstein on the Drive Program.